This one day workshop provides useful knowledge and skills sets to help credit professionals manage the increasing complex credit environment.


The financial meltdown in 2008, global recession in 2009, natural calamities of 2010 and debt crisis of 2011 had badly shaken up many companies.

So how do companies use Credit to bring higher sales and surging profits? Credit is not necessarily good and does not guarantee all is well. As a Credit Professional, how do you help to reduce credit default and liquidity risks?

Most of business cash flow arises from Credit Management. Liquidity risk and cost of funding the business is increased if credit is defaulted. A turbulent business environment with economic volatility escalates and cash flow becomes unpredictable. Proactive managers need to be cash flow driven.

This one day workshop provides useful knowledge and skills sets to help credit professionals manage the increasing complex credit environment.

Course Details:



• A critical review of credit as a business marketing tool

• Managing predictable cash flows through managing credit risk

• Identify the cost of credit and impact on business profitability

• Essential component of credit and cash flow management

• Managing credit quality of a firm


1. Introduction to Credit Management - A Holistic View with Business Environment

  • Credit rationale and concepts
  • Credit risk and cash flow management
  • Cost of credit and cash flow management
  • Working Capital and Credit Management

2. Tools of Credit Risk Management

  • The credit policy and procedures
  • The collection policy and procedures
  • Credit Risk Evaluation
  • Credit criteria and judgement
  • Credit Risk Rating
  • Credit risk responsibilities
  • How to detect problem accounts early
  • Collection Management - The key to a successful collection team, how to be priority creditor?
  • Managing on-going receivables
  • The collection organization and process
  • Options available: Collection expertise knowledge and skills
  • To sue or not to? Legal recovery options writ of seizure, sales and bankruptcy
  • Ongoing credit risk management

3. Case Studies - Based on real cases to apply concepts and practices to deepen learning and understanding.

4. Managing Credit Conflicts.

5. Attributes and Skills of highly effective credit professional.

Who should attend

• Senior Credit Executives, Credit Supervisors, Assistant Credit Managers, Credit Managers, Administrators, Finance managers, Financial Controllers and Sales Executives and any professional who wish to know about Credit Management



• Presentation Understanding Concepts, Theory Vs practical world
• Practical sharing
• Scenario analysis
• Case studies
• Discussion
• Leverage Group learning to expand own learning


Benefits of Attending This Course

• A holistic view of Credit Management - it is not a functional role protecting own KPIs but helping the company to have effective working capital. Highly interactive and practical sharing and understanding how other industries are doing it.


What questions this training programme provides answers to:

• An effective credit and collection management policy.

• How to be a highly effective credit professional to balance growth and risks?

• How to manage credit conflicts with sales and management?


Lynda How has over 25 years of experiences as Regional Chief Financial Officer (CFO) in Asia Pacific with top fortune companies in I.T. / Service / Consumer and Commercial Electronics.

Lynda has managed credit and collection in Philips, Nike, Samsung, Lenovo and NCR. She has vast credit experiences managing credit in emerging countries like Russia, Vietnam, Myanmar and India, including matured countries like Singapore, Hong Kong, Europe and Japan.

Lynda graduated from National University of Singapore in 1991 and has been a certified public accountant with ISCA since 1998.

Administrative Details:

Scheduled Date

Date to be advised  (1st Run)


• S$ 450 per participant

• S$ 400 per participant for 2 participants from the same organisation

• S$ 350 per participant for 3 or more participants from the same organisation


• 9 am - 5 pm


• Coffee & tea with snacks during the morning and afternoon breaks

• Buffet lunch with vegetarian & halal options



A Certificate of Attendance will be awarded at the end of the workshop.


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(65) 6337-7516 or 6338-8487, 9 am to 5 pm, Mondays to Fridays

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