This one day workshop has been designed to do just that: to impart this fundamental life skill to ease whatever processes we have to face at work and in our personal lives.


It is common to hear remarks about meetings being a waste of time, have no agenda and no outcomes and people dozing off, etc. Such boo-boos are commonly due to poor facilitation.

On the other hand, you also have events that are productive and even enjoyable to attend. This can be attributed to effective facilitation.

Thus, facilitation can bring about either productive outcomes or wastage of precious time and resources. Effective facilitation can make the difference between a poor and a brilliant decision.

To facilitate is "to make easy" or "to ease a process".  Facilitation is a fundamental life skill for the individual and an organisational capability that can be used to guide and direct key parts of organising work with groups of people such as meetings, planning sessions, focus groups, training, etc. With effective facilitation, a group can work more collaboratively and achieve more.

This one day workshop has been designed to do just that: to impart this fundamental life skill to ease whatever processes we have to face at work and in our personal lives.


Course Details:



• To understand what is facilitation, the key principles, and the role of a facilitator.

• To appreciate the important role facilitation plays and the benefits it can offer.

• To explore what are the key competencies and characteristics of an effective facilitator.

• To practice the skills to facilitate workshops, dialogues, focus groups and meetings.

• To learn how to help a group reach a consensus and a final solution, by encouraging participation.

• To practice techniques for dealing with disruptions, dysfunctions & difficult people in a group setting.

• For each participant to develop a personal development plan to become a better Facilitator.


Who should attend

• Team leaders, supervisors, managers.

• Anyone who needs to facilitate



• Presentation

• Exercises

• Role Plays

• Case studies


I. Understanding facilitation

• Who cares about facilitation?

• Why is Facilitation Important?

• What are the Benefits of Facilitation?

• Differences between facilitation and presentation/training.

• Core Values of Facilitation Applied to Leadership.


II. Process versus content

• About Process

• About Content


III. Role of a facilitator

• A Facilitator's Focus

• Two types of facilitator roles


IV. Facilitating various events:

• Meetings

• Dialogues

• Planning sessions

• Focus group discussions

• Etc.,


V. Facilitation tools for:

• Breaking the ice

• Team building

• Generating ideas

• Solving problems

• Making decisions

• Organising information

• Etc.,


VI. The facilitation process

• Laying the groundwork

• The first five minutes: make or break

• The importance of ground rules

• Know the participants and creating participation

• Building consensus

• Reaching a decision point

• The importance of session closing


VII. Managing disruptions

• Dealing with Difficult People

• Addressing group dysfunction

• Intervention


VIII. Groups vs Teams

• Team stages and facilitation strategies

• Tuckman and Jensen's Model of Team Development


IX. Competencies and characteristics of an effective facilitator

• Content

• Process

• Personal

• Inter-personal


X. Personal Action Plan

• Confidence

• Step by step approach

• Practice makes perfect


Chan Phak Sung has 20 years of experience in regional start-up and leadership Human Capital Development and Management function in Asia-Pacific for Global MNCs such as Canon, Dell Computer, Sony, Air Products and Chemicals, Informatics, etc. He has also had hands-on experience in business development, customer service, corporate training, consulting, M&A. He left Canon where he held three appointments: Regional HR Director; Regional Innovation & Productivity Supervising Director; and Regional Learning & Development Director.

Phak Sung is currently a management consultant helping companies to setup their HR functions and infrastructures; merge their policies and practices when they acquire companies; trouble shoot if they have organizational effectiveness issues; and design and deliver training or workshops such as cross-cultural communication, team building, strategic planning and change management, corporate governance and ethics, leadership skills etc.

He conducted a ten-day series of workshops for the Royal Bhutan Government's Ministries' Heads of HR in strategic planning, strategic staffing, and corporate governance. He was recently the keynote speaker in a forum on Human Capital Analytics in Manila organized by Assessment Analytics International. His topic was Measuring Human Capital Analytics for Business Growth.

Phak Sung lectured at a local institute in Strategic Planning and Change Management in the graduate diploma and diploma programs in Human Capital Management introducing the first ever Corporate Governance and Ethics program and was the only lecturer for this program. He also lectured on International Human Capital Management and Administrative Management for an Australian university's bachelor's degree programs.

​Phak Sung has been certified as a leader-instructor/facilitator in Sony’s Quality Management through Direction, Education and Instruction in its global efforts to enhance quality standards and customer service. He is also being certified as an instructor in DDI’s Interaction Management System and as a senior leader in MNCs he has worked for, he facilitated many strategic planning sessions, focus groups, project management, meetings, etc.

Phak Sung holds a Bachelor of Arts (Hons) Economics from California State University, USA.


Administrative Details:

Scheduled Dates

• 22 May 2018 - 1st Run


• S$ 450 per participant

• S$ 400 per participant for 2 participants from the same organisation

• S$ 350 per participant for 3 or more participants from the same organisation


• 9 am - 5:30 pm


• Skills Connect WDA Reference CRS-N-0014269.

• Skills Future Credit for Self-Sponsored Singaporeans aged 25 and above.


A Certificate of Attendance will be awarded at the end of the workshop.


• Coffee & tea with snacks during the morning and afternoon breaks

• Buffet lunch with vegetarian & halal options


Please use this form to register for our HRM SKILLS Workshops.

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Invoicing Details


(65) 6337-7516 or 6338-8487, 9 am to 5 pm, Mondays to Fridays

Registration Admin

You can register online for any of HRM SKILLS Workshops using the Registration Form or send an email to or

The information we require for email registration is as follows:

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  2. Participant's Full Name
  3. Organisation, Company Name or Self-Sponsored
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  5. Contact Number

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