Introduction

Difficult people are everywhere. It is inevitable for you to come across a difficult person in your life that bring about distress, whether it’s in the form of a neighbor, relative, colleague, bosses, employee, customer, or supplier. When people are nice to you, you can't help but feel good and be nice back. But when they're difficult, our instinct is to react with frustration and irritation. That, however, is the ticket to destruction.

Why do other people get to us so easily?

The reason our happiness and well-being depend so much on our relationships is because humans are social beings; we seek and enjoy the company of other people, in particular other people who are easy to get along with and whom we like.

Difficult people can take many forms. “Difficulty” can manifest itself in quite a few ways, oftentimes, including people who spread rumors, who find the negative in everything, those who rarely cooperate, or who don’t value the input and opinions of others. They may find every opportunity to create problems or they may simply use passive resistance to waylay your best efforts to move your agenda forward.

Therefore, it is important to develop the skills of dealing with difficult people not only for the sake of your satisfaction but because your long term as well as short term success depends to a great extent on your ability to smoothly and successfully interact with such people. To increase the likelihood of your success in life and career, you must be savvy in dealing with such difficult behaviors.

This one day workshop is designed to equip the participants with the skills necessary to manage difficult people and helps you to identify positive strategies for dealing with them. Participants will learn to avoid conflict through healthy confrontation and actions to build stronger and better relationships and teamwork at workplace.

 

(Training Venues: In view of the current COVID-19 situation, we will maintain small class size for all courses. Hotels has taken strict measures such as daily disinfecting of all seminar rooms, cleaning the lift buttons and door knobs, temperature taking for our participants and hand sanitizers are also available. Travel Declaration Form will be sent to all participants prior to the training sessions)

(Social Distancing: There will be less participants at each table and comfortable seating space at the lunch area)

Course Details:

 

Objectives

• Deal with Difficult People such as difficult co-workers, bosses, customers, clients, and friends is an art worth perfecting. We provide the tips to increase the skill at dealing with difficult people who surround us especially in our working environment.

• Rise Above the Fray

• How to Deal With a Bully at Work

• How to Deal With a Negative co-worker

• Overcome Your Fear of Confrontation and Conflict

• Play Well With Others: Develop Effective Work Relationships

• How to Hold a Difficult Conversation

• How to Tackle Annoying Employee Habits and Issues

• Dealing With Difficult Bosses

• Team Building With Coworkers

• How to Manage Gossip

Outline

1. Why You Must Deal With Difficult People?

  • Situation won’t get better if left unaddressed, it usually gets worse. They create unnecessary complexity, strife and worst of all stress.
  • Constant complaining can quickly earn you the title of whiner or complainer. Doubts about your leadership and competence in dealing with difficult situation.

 

2. Overcome Your Fear of Confrontation and Conflict

  • Mastering confrontation is difficult, no doubt about it. We usually have a really hard time expressing how we feel in a straightforward and frank manner that resolves conflict.
  • Some tips on how to overcome the fear of confrontation and conflict.

 

3. How to hold Difficult Conversation

  • Identify what are difficult conversations which primary subject matter is potentially contentious and/or sensitive and may elicit strong, complex emotions that can be hard to predict or control.
  • Guideline, tips and best practices in Handling Difficult Conversations.

 

4. How to Tackle Other’s Annoying Habits and Issues

  • Identify the Annoying Individual
  • Ways of tackling annoying behaviours and habits

 

5. How to manage Gossip

  • Why do people gossip and how do avoid it?
  • Steps to deal with gossip?

 

6. How to Deal With a Bully

  • 7 Ways to deal with Bully @ Work
  • 10 Tips to Overcome Bully

Outline

7. How to Manage a Negative Person

  • How do you help someone who is always negative?
  • What do you say to a negative person?
  • How do you deal with someone with a negative attitude?
  • How to Keep the Negative Attitudes of Others from Impacting You?

 

8. Dealing with Difficult Bosses

  • What are “Difficult Bosses”
  • 7 strategies to manage a Difficult Boss

 

9. Dealing With the Difficult Co-worker

  • 7 Tips to deal with Difficult Co-Worker
  • On Your Own – How should you behave?

 

10. Develop Effective Work Relationship

  • Why Have Good Relationships?
  • Defining a Good Relationship
  • Where to Build Good Relationships
  • How to Build Good Work Relationships
  • Strategies to build good working relationships with your colleagues

Who should attend

• This course is ideal for anyone who want to develop their skills and behaviours in dealing with difficult people.

 

Methodology

• Employ powerful and dynamic presentations techniques that will increase knowledge, enhance learning, heighten motivation and awareness

• Include role play sessions and other experiential activities to make learning more effective and real

• Group discussions and feedback to maximize participants’ learning abilities

• Video Presentation and Case Study

Trainer

Michael Giam is an international business professional with decades of senior management experience working in highly complex and cross-cultural business environments. Michael’s international breadth of experience spans both in public institutions and private corporations focusing mainly on business fundamentals and human capital to establish clear and achievable strategic business goals.

From a Senior HR Business Partner to Senior Vice President, Michael has worked for several MNCs including CWT Distribution Limited (Singapore), International Data Corporation (USA), the Millennium & Copthorne International Hotels Group (Singapore), Marriott International (in China) and Melco China Resorts (Holding) Limited (Macau). In his tenure at CWT, Michael was appointed by the CEO as the Management Representative to lead in corporate culture development and change. He has developed, implemented and coached several action programs that were necessary in the development of a learning culture within the organization and beyond. In 2003, Michael was selected by the industry to become one of the Executive Committee Members representing the Singapore hospitality industry to provide value-added initiatives and plans to the local government in enhancing the skills and value of the local workforce. He is active in helping the community, especially those unemployed and in poverty to reskill them and bring them back to the workforce.

In recent years Michael worked in China for Marriott to open new properties and some of its flagship hotels. Michael also worked for the Society of Petroleum Engineers in Malaysia as their Asia Pacific Director of Operations responsible for organizing and managing industry-related MICE activities. In his tenure, he has also developed good relationship with key stakeholders and decision makers in many national oil companies and international oil and gas corporations. Michael also worked as an independent consultant handling several pre-opening and restructuring projects. This include assisting the GM in opening the first Wyndham flagship hotel in Singapore; worked as an interim General Manager to open an exclusive club for arts & culture professionals in Guangzhou; developed and implement a comprehensive strategic Customer Service Excellence Program for United Overseas Bank in China as well as providing professional HR service & consultation to the new rebranded Hotel Jen in Singapore.

Michael has always been interested to develop the next generation of talents and leaders. Since 1995, Michael has served as an adjunct faculty for several local and foreign universities as well as some adult learning institutions on topics including Human Resource Management, Coaching & Counselling, Business Contract & Maritime Law, Organizational Behavior, Customer Service Training and many others.

Michael received his MBA from an Australian University and holds an Advanced Certificate in Training and Assessment (Facilitated Learning). He is also a registered Practicing Management Consultant (PMC) and a member of Singapore Chinese Chamber of Commerce & Industry (SCCCI).

 

Administrative Details:

Scheduled Date

1 July 2020  (1st Run)

Cost

• S$ 450 per participant

• S$ 400 per participant for 2 participants from the same organisation

• S$ 350 per participant for 3 or more participants from the same organisation

Duration

• 9 am - 5 pm

Refreshments

• Coffee & tea with snacks during the morning and afternoon breaks

• Buffet lunch with vegetarian & halal options

 

Certification

A Certificate of Attendance will be awarded at the end of the workshop.

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You can register online for any of HRM SKILLS Workshops using the Registration Form or send an email to info@hrmskills.sg or info@hrmskills.com

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