"Trainer was able to give many good real life examples and videos to stimulate thinking."

May 2019

Dealing With Customer Complaints Workshop

28 May 2019 - 3rd Run - Confirmed

Most organizations receive complaints via telephone, email or letter and you need to respond to them. In order to be your organization’s customer service ambassador, you need to stay motivated and to be confident that you are dealing with customers as effectively and positively as possible. This one day course to build confidence in your ability to turn an angry complainer into a satisfied and loyal customer.

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June 2019

Art of Body Language Workshop

11 June 2019 - 5th Run

This workshop helps participants be aware of non-verbal cues and signals for effective communication with others.

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Project Management Workshop

12 & 13 June 2019 - 1st Run

This two-day course will focus on a structured project management approach and a few key essentials. Participants are strongly encouraged to bring along their actual project to put their learning into application. Participants can expect to walk away more enabled to manage projects proficiently.

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Effective Facilitation Skills Workshop

13 June 2019 - 1st Run

This one day workshop will equip you with a good understanding of facilitation competencies, techniques and processes to facilitate with confidence, and plenty of practice sessions to develop effective facilitation skills.

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Enterprise Risk Management Workshop

18 June 2019 - 3rd Run

At the end of this one day workshop, participants will learn how to put ERM principles into practice based on both the enterprise perspective as well as the personal perspective.

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Problem Solving and Decision Making Workshop

25 June 2019 - 1st Run

This one day program allows participants to learn the fundamentals of problem solving skills, which include defining the root problem, analyzing the problem, selecting and developing a solution as well as evaluating the implemented solution.

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Managing a Sales Team

27 June 2019 - 3rd Run

In this one day workshop, whether you are new to this role or a seasoned professional, you will walk away with new ideas or approaches that exceed your expectations.

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July 2019

Effective Time Management Workshop

2 July 2019 - 4th Run

A supervisor or manager needs to effectively manage a wide variety of tasks and people. Hence, it is essential to learn how to delegate tasks and projects to the staff effectively. This workshop will teach you how to achieve a balanced lifestyle through effective time management.

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PDPA Workshop (English)

11 July 2019 - 5th Run

The PDPA (Personal Data Protection Act) is a data protection law comprises of various rules governing the collection, usage, disclosure and protection of personal data. It recognises the rights of an individual to protect their personal data from misuse, including rights to access and correction of personal data. Hence it is important that organisation demonstrate compliance by ensuring data protection policies and staff training are in place.

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'Think Out Of The Box' Workshop

16 July 2019 - 1st Run

This one-day course will empower participants to learn and practice seven Think Out Of The Box (TOOTB) creativity techniques. Participants will have the opportunity to design one of the seven techniques.

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Effective Email Writing Workshop

18 July 2019 - 5th Run - Confirmed

Email is a widely used tool for business communications. The average office worker receives around 80 emails each day. This can cause tension, confusion, or other negative consequences for working professionals. So, how can you avoid your emails causing such a negative impact? And how can you write emails that get the results you want?

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Business Networking & Relationship Building

30 July 2019 - 1st Run

This program will guide you through the process of effective business networking and building a positive relationship with your shareholders, to grow your business and to increase your personal business profile.

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Effective Conflict Management Workshop

31 July 2019 - 2nd Run

Conflict is part of life. It happens when goals, values, needs and wants of two or more people are different and in opposition. Sometimes, conflict can be resolved amicably and professionally but more often, conflicts lead to finger pointing, fault finding, anxiety, anger, bitterness and frustration.

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Communication & Influencing Skills Workshop

31 July 2019 - 1st Run

This one day workshop will equip you with a holistic model of influence and focus on practicing the different influencing skills and strategies in order to become an effective influencer.

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August 2019

Essential Supervisory Skills Workshop

1 August 2019 - 3rd Run

This course provides you with strong leadership skills, like delegating tasks to others, leading teams, communicating effectively, giving feedback, problem solving and decision making and much more. You would have greater confidence in managing and motivating teams that achieve organizational goals and are engaged at work.

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Effective Presentation Skills Workshop

6 August 2019 - 2nd Run

This one day program is designed to enable participants to communicate with confidence, speak with style and present with power. Combining story-telling techniques visualization and presentation skills, the workshop allows participants to fully utilize their imagination to its maximum.

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Managing Construction All Risks (C.A.R) Policy & Its Application

14 August 2019 - 2nd Run

This one day workshop will focus on a few essential skills relating to project site risk management and how the Construction insurance is applied. Participants will learn how effective risk management and the insurance policy are used to better manage a project.

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Effective Minutes Writing Workshop

20 August 2019 - 9th Run - Confirmed

Accurate minutes of meetings are an essential for any successful organisation. If you are the one who has to record the minutes of a meeting, you are probably well aware of how challenging this process can be.

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Effective Negotiation Skills Workshop

21 August 2019 - 2nd Run

This highly effective one day workshop introduces you to a systematic approach by using the skills needed for effective negotiation. It will turn your creative strengths into negotiation skills. You will feel more confident and comfortable in a negotiation.

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Dealing With Customer Complaints Workshop

27 August 2019 - 3rd Run

Most organizations receive complaints via telephone, email or letter and you need to respond to them. In order to be your organization’s customer service ambassador, you need to stay motivated and to be confident that you are dealing with customers as effectively and positively as possible. This one day course to build confidence in your ability to turn an angry complainer into a satisfied and loyal customer.

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Transformational Leadership Workshop

28 August 2019 - 3rd Run

This one-day workshop is an introduction to the essentials of Transformational Leadership. It covers the spectrum of scenarios and roles which leaders will face, and introduces core skills for engaging, influencing and motivating team members. Based on 26 years of on-the-ground leadership experience, this workshop is a hands-on to what works, what doesn’t.

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Developing PDPA Policies & Procedures

28 August 2019 - 1st Run

As most business processes are conducted by employees and or data intermediaries (service providers), data protection policies serve as guide for all relevant stakeholders including customers or individual. Thus, it is important to review and re-evaluate existing polices and processes to align with the Act. Staying in compliance with PDPA gives the organisation a competitive advantage and gain customers’ confidence.

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September 2019

Business Sustainability for SMEs

3 September 2019 - 1st Run

This one day workshop will equip participants with a clear understanding of how to run their sustainable businesses, encouraging them to implement the various measures to see results.

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Conducting Effective Meetings Workshop

4 September 2019 - 1st Run

This one-day training will help you to plan, structure and conduct effective meetings. We will help you to conduct meetings that are more purposeful, as well as developing your skills to keep meetings on-track. We highlight the importance of the roles of the chairperson and minute taker and how you can gain cooperation of your attendees; manage conflict as well as how to make logical decisions and action planning.

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Leadership Quickstep Workshop

17 September 2019 - 3rd Run

This one day workshop is an introduction to the key essentials of what it takes to be a leader. It covers the spectrum of scenarios and roles which leaders will face, and introduces core skills for direct leadership – to engage, influence and motivate team members.

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The Art of Process Facilitation Workshop

19 September 2019 - 1st Run

Meetings are often considered a waste of time. Problem-solving are sometimes not effective. Seminars and campaigns are sometimes poorly organized. Training is rendered not effective. Projects missed milestone deadline. What is amiss? Process Facilitation serves to address and confront these challenges so that these events can be more fruitfully and efficiently carried out to meet their objectives. This 1-day course imparts the know-how of Process Facilitation in a practical fashion.

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Handling Difficult Customers Workshop

24 September 2019 - 7th Run

This one-day workshop will equip participants with the skills to understand challenging customer behaviors and deal with them effectively.

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Want to customise a workshop? Contact us

"Very good, will be useful."