Introduction

In the 4th Industrial Revolution, technology is the prime force for innovation and global trade that place every organization at the same starting line regardless. To stay relevant and attain sustainable competitive advantage – innovative solutions/products with design thinking plus business analytics will be the key essential driver for growth for all industries.

This 1-day program serves as an awareness, alignment and action for participants to participate an intensive and most up-to-date treatment of theory and practice of design thinking for innovation solution with emphasis on industry competitiveness as a country, its industry attractiveness, and the adaptiveness of corporations to be able to generate meaningful products and solutions for their global clients.

(Face-to-face training with safe distancing and precautionary measures undertaken at our hotel venues which are certified SG Clean. We will continue to adopt a small class size for all our courses)

Course Details:

 

Objectives

  • Understand the importance of Design Thinking
  • Recognise the customer and products shift globally
  • Invoke Design Thinking as the catalyst for converting traditional products to commercially viable products and innovate new processes and solutions
  • Apply Design Thinking to create framework for hatching business idea and innovate commercially viable products/solutions

Methodology

  • Lecture, case study discussion, hands-on application on real-world problems that participants are facing, videos and presentation.

 

Who Should Attend

  • This course targets all professionals who are interested in knowing how to use design thinking to apply into their work. The course content serves as an awareness, alignment and action to use design thinking to create and innovate products and solutions viable to their customers.

Outline

1. Why Design Thinking

  • Who started Design Thinking?
  • Its impact to the industries
  • Impact of Design Thinking to creation of new products/solutions

 

2. Recognise Customer and Product Shift Globally

  • Market shift
  • Customer shift
  • Process shift
  • Impact on overall global industries
  • Case Study
    - Participants will be divided into groups to carry out case analysis of a product or service which can be innovated using design thinking processes. Each group will share their lessons learnt from the action learning – learning by doing using a prescribed methodology.

 

3. Developing the venture using Design Thinking (I):

  • Introduce Design Thinking Process (modified 4 steps)
  • Empathise with customer
  • Create the Empathy Map

Outline

4. Developing the business venture using Design Thinking (II):

  • What are Pain Points
  • Importance of stakeholders – who are they?
  • How do you determine those pain points?
  • Case Study
    - Participants will be divided into groups to carry out case analysis of a product or service which can be innovated using design thinking processes. Each group will share their lessons learnt from the action learning – learning by doing using a prescribed methodology.

 

5. Developing the business venture using Design Thinking (II):

  • Developing new products and services
  • Creating new ventures
  • Developing new products and services
  • Creating new ventures

 

6. The new paradigm shifts (the way we think and work) in the 21st century:

  • Impact of globalisation on a country’s competitiveness
  • Impact of the appropriate globalization forces on the industry attractiveness
  • Impact of globalisation on the company’s adaptiveness
  • Design thinking for innovation management
  • Case Study

    - Each team will share on the project-based action learning for this course and the lessons learnt. Every individual will also need to pen down what is their “Do Next” to ensure that in the context of the international and global economies in the VUCA business environment of Industry 4.0, where technology is the vital force.

Trainer

Christopher Goh is a professional with over 20 years of extensive banking experience in risk management, design thinking, compliance, strategic planning and behavioural finance, particularly in enterprise risk management where he spent more than 15 years in this area, as a pioneer in risk management, since 1989.

Prior to being a full-time corporate trainer and consultant, he held the title of Chief Risk Officer for Asia Pacific and established holistic enterprise risk management and compliance framework, which includes compliance and governance, and spearheaded the implementation enterprise risk management process for 3 International banks in Asia Pacific.

Christopher had conducted many in-house corporate seminars for the past 18 years, training international bankers and non-bankers from Asia Pacific regions, Middle East regions, West, Central and South African nations, Moscow and Ulaanbaatar (Mongolia). He had since travelled to over 38 cities to conduct workshops and consultancies globally.

His seminars and consultancy works are mainly focused on Governance, Risk and Compliance, Design Thinking for Bankers and Non-bankers, Enterprise Risk Management, Setting KPIs with Enterprise Balanced Scorecard, Organisational Development Audit/Assessment, Compliance Risk Management, Operational Risk and Compliance Management, and Transforming Strategy into Business Results.

He had published over 20 Risk Management, Strategy and Technopreneurship articles. He had co- authored 3 books published in 2017 namely “Design Thinking for Management, Leadership and Technopreneurship”, “Technopreneurship” and “Design Thinking for Enterprise Risk Management”.

Christopher holds a DBA, D. Phil, MBA and an Advanced Certificate in Training and Assessment (ACTA). He is also an Adjunct Visiting Faculty to some foreign universities on a yearly basis on banking certification courses and/or EMBA courses.

Administrative Details:

Scheduled Date

• 15 September 2022  (1st Run)

Duration / Venue

• 9 am - 5 pm

• Hotel seminar room

 

Certification

A Certificate of Attendance will be awarded at the end of the workshop.

Cost

• S$ 450 per participant

• S$ 400 per participant for 2 or more participants from the same organisation

Refreshments

• Coffee & tea with snacks during the morning and afternoon breaks

• Lunch will be provided

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