This workshop offers helpful insights and skills that would enhance their effectiveness.


This is a practical workshop for people wanting to learn about using counselling skills in helping work and for people starting training in counselling. The contents provide a “crash course” for anyone interested in understanding the process of counselling.

For those involved in some form of counselling work, this workshop offers helpful insights and skills that would enhance their effectiveness. Filled with many nuggets of practical wisdom, the course is conducted in a warm and clear layman’s language that is particularly relevant to the Asian context.

Course Details:



1. Counselling Context

• Why People Don’t Go for Counselling?

• What is Counselling?

• Where did Counselling come from?

• What does Counselling do?

• What are the Values, Ethics and Boundaries in Counselling?


2. The Problem Solving Approach

• The Need for a Theoretical Framework

• Modified Problem-Centered Orientation

• Avoid Undue Attention to the Past

• What is Health-Oriented

• Normalizing the Problem

• Dealing with Presenting the Problem

• Why a Problem Solving Focus?


3. Understanding of the Counsellee

• The Counsellor’s Attitude to the Counsellee

• The Counsellee’s Reaction to Counselling

• Expression of Reluctance and Resistance

• Dealing with Counsellee’s Expectation

• Motivating Counsellee


4. The Counsellor

• What makes an Effective Counsellor

• A proper view of the Counsellor’s Role

• Personal Qualities

• Essential Counselling Skills

• Recognize Limitations

• Counsellee Treatment – Treat Counsellee as You would like to be Treated


5. Difficulties Counsellors Face

• Limitation of the Counsellor

• Discrepancies in Counsellor- Counsellee Relationship

• Being Challenged by the Counsellee

• Issues Counsellee Raise


6. How to Avoid Burnout

• Signs and Symptoms of Burnout

• Factors leading to Burnout

• Managing Burnout

• Some Preventive Measures


7. The Counselling Process

• Features of the Counselling Relationship

• The Relationship Building Phase

• The First Session

• Exploration and Understanding Phase

• The Goal of Counselling

• Mistakes to Avoid


8. The Problem-Solving Phase

• Principles for Problem-Solving

• Other Prerequisites for Problem-Solving

• Problem Solving Steps

• Attempted Solutions

• Desired Changes

• Guidelines for Goal Setting

• Problems in Goal Setting

• Intervention Plan

• Step for Intervention

• When Counsellor has No Ideas

• Closing the First Session


9. Strategies for Problem-Solving

• Reframing / Re-labelling

• Effects of Reframing / Re-labelling

• Learning to Re-Label

• Symptom Prescriptions

• Restraining Change

• Positioning

• Supervising Symptomatic Behaviour

• The use of Metaphor

• Structured Planning

• Cautious and Contra-indications


10. Managing Resistance

• Appropriate Orientation

• Working with the Resistant Counsellee

• Working with the Reluctant Counsellee

• Engaging the Unresponsive or Silent Counsellee

• Other Strategies for Managing Resistance


11. Delivering Directives

• Reasons for Giving Directives

• What is a Directive?

• Guidelines for Effective Directives


12. Application – Case Studies


• To understand and apply modified problem-centered approach to Counselling.

• To appreciate the importance of knowing the person the Counsellor is helping.

• To understand the essential skills necessary for the Counsellor to effectively engage the Counsellee in problem-solving.

• To understand some of the common challenges the Counsellors’ face and how to deal with them.

• How to avoid burnout.

• Examine the counselling process to provide an understanding of the elements of effective counselling, appropriate skills to be acquired and demonstrated, and ways to engage the Counsellee for problem-solving.

• How to lead the Counsellee to define the problem to be resolved.

• Learn types of approaches and various techniques required to apply appropriately to each Counsellee and problem.

• Learn how to manage resistance.

• Learn how to deliver directives as giving directives to the Counsellee serve several purposes.

Who should attend

Managers, Executives, Line Managers & Supervisors who manage teams and direct reports. Also for those who are starting out learning counselling skills and are looking for a simple overview of the subject.



• Presentation

• Case studies

• Discussion

• Role Play


Benefits of Attending This Course

• Provide practical knowledge and skills to talk, listen, support and understand your Counsellee better

• Improve relationships by understanding the theory of counselling

• Listen more attentively and be a better communicator

• Be more empathetic and improve the perception of others

• Know yourself to overcome your obstacles when in practice


What questions this training programme provides answers to:

• What is counselling?

• What does counsellor do?

• What are the values, ethics and boundaries in counselling?

• What are the common challenges the counsellors face?

• How to avoid burnout?

• How to begin a counselling process?

• How to lead and identify problems that the counsellor could handle?

• What common strategies use for problem solving?

• How to manage resistance?

• How to deliver directives?


Essential Counselling Skills

Michael Giam is an international business professional with decades of senior management experience working in highly complex and cross-cultural business environments. Michael’s international breadth of experience spans both in public institutions and private corporations focusing mainly on business fundamentals and human capital to establish clear and achievable strategic business goals.

From a Senior HR Business Partner to Senior Vice President, Michael has worked for several MNCs including CWT Distribution Limited (Singapore), International Data Corporation (USA), the Millennium & Copthorne International Hotels Group (Singapore), Marriott International (in China) and Melco China Resorts (Holding) Limited (Macau). In his tenure at CWT, Michael was appointed by the CEO as the Management Representative to lead in corporate culture development and change. He has developed, implemented and coached several action programs that were necessary in the development of a learning culture within the organization and beyond. In 2003, Michael was selected by the industry to become one of the Executive Committee Members representing the Singapore hospitality industry to provide value-added initiatives and plans to the local government in enhancing the skills and value of the local workforce. He is active in helping the community, especially those unemployed and in poverty to reskill them and bring them back to the workforce.

In recent years Michael worked in China for Marriott to open new properties and some of its flagship hotels. Michael also worked for the Society of Petroleum Engineers in Malaysia as their Asia Pacific Director of Operations responsible for organizing and managing industry-related MICE activities. In his tenure, he has also developed good relationship with key stakeholders and decision makers in many national oil companies and international oil and gas corporations. Michael also worked as an independent consultant handling several pre-opening and restructuring projects. This include assisting the GM in opening the first Wyndham flagship hotel in Singapore; worked as an interim General Manager to open an exclusive club for arts & culture professionals in Guangzhou; developed and implement a comprehensive strategic Customer Service Excellence Program for United Overseas Bank in China as well as providing professional HR service & consultation to the new rebranded Hotel Jen in Singapore.

Michael has always been interested to develop the next generation of talents and leaders. Since 1995, Michael has served as an adjunct faculty for several local and foreign universities as well as some adult learning institutions on topics including Human Resource Management, Coaching & Counselling, Business Contract & Maritime Law, Organizational Behavior, Customer Service Training and many others.

Michael received his MBA from an Australian University and holds an Advanced Certificate in Training and Assessment (Facilitated Learning). He is a registered Practicing Management Consultant (PMC), a recognized SkillsFuture Mentor for SMEs in Singapore and also a Certified Senior Professional with IHRP Singapore.

Administrative Details:

Scheduled Dates

• Date to be advised  (1st Run)


• S$ 450 per participant

• S$ 400 per participant for 2 participants from the same organisation

• S$ 350 per participant for 3 or more participants from the same organisation


• 9 am - 5 pm


• Coffee & tea with snacks during the morning and afternoon breaks

• Buffet lunch with vegetarian & halal options


A Certificate of Attendance will be awarded at the end of the workshop.


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