This workshop will equip you with facilitation capabilities, particularly in applying tools, techniques and processes to facilitate impact and attain positive results.

Introduction

The value of effective facilitation skills is in uplifting the skills set of managers in leading planning sessions, conducting and organising meetings for both internal and external stakeholders.

Such activities are great opportunities to innovate, solve problems and make decisions with the collective intelligence of a group.  The effectiveness of the facilitator becomes pivotal in determining the desired outcomes, relationship and results.

This workshop will equip you with facilitation capabilities, particularly in applying tools, techniques and processes to facilitate impact and attain positive results.

Course Details:

 

Objectives

• Recognize the characteristics of facilitation and the difference between facilitation and presentation

• Use articulation to achieve personal proficiencies

• Create powerful first impression

• Assess the situation and turning adversity into opportunity

• Effectively think on your feet

• Win trust & Get buy in

• Apply facilitation tools to achieve results

• Ensure smooth transitions during the facilitation

• Deliver an overall impactful facilitation with a diverse group

Outline

1. Facilitation and the role of the facilitator

2. Qualities of an effective facilitator

3. Key considerations for different facilitation events

4. The characteristics of effective articulation

5. Plan & structure - Kipling’s questions

6. Dos and Don’ts in facilitating meetings

7. Managing difficult situations

8. Process Facilitation techniques

9. Relevant use of audio / visual

10. Full simulation of an event

Who should attend

Individual Contributors, Executives, Project Managers, People Managers, HR executives, HR Managers, Training executives, Training Managers and anyone who needs to be effective when facilitating a group discussion, dialogue or meeting.

 

Methodology

• Presentation

• Self Assessment

• Role Modelling

• Process Skills Practices

• Case Scenarios

• Individual Reflections

Trainer

Kay Nalla has dedicated 18 years of her life training staff and colleagues on customer service, personal grooming and make-up and selling techniques while performing her managerial duties in the sales and marketing field. Her love and passion to interact with people propelled her to work in travel agencies, various hotels (F&B, room sales & banquet), The Singapore Changi Airport and well established spas like Clarins, Haach and Bonafides.

Kay’s responsibilities include managing all aspects from recruiting new staff, training them to their best potential, implementing effective promotions to accomplish the sales revenue for the outlet, managing customer’s needs and wants and also holding talks for the clients on various beneficial topics including body language, active listening skills and more. Her extensive experience and knowledge in the hospitality arena coupled with her genuine desire to share has made her a much sought after speaker.

Kay was invited to hold talks and conduct workshops for government bodies, country clubs, hospitals, banks, spas and other sectors including Singapore Police Force, Singapore Girl’s Home, Singapore Changi Prison, Panasonic, Rendezvous Hotel and more.

Kay is a MOE approved and certified ACTA trainer. She holds a Diploma in Travel and Ticketing (IATA/UFTAA), Diploma in Aesthetics (Beauty), NITEC in Face Care, LCCI in Marketing and possesses a Certificate for Personal Grooming. She was also awarded a Super host Certificate from The Singapore Tourism Board.

 

Administrative Details:

Scheduled Dates

• 27 August 2024  (3rd Run)

Cost

• S$ 450 per participant

• S$ 400 per participant for 2 or more participants from the same organisation

Duration / Venue

• 9 am - 5 pm

• Hotel seminar room

Refreshments

• Coffee & tea with snacks during the morning and afternoon breaks

• Lunch will be provided

Certification

A Certificate of Attendance will be awarded at the end of the workshop.

REGISTRATION FORM

Please use this form to register for our HRM SKILLS Workshops.

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    * Please note that the participant’s particulars will be shared with SSG (SkillsFuture Singapore) for the post-training TRAQOM (Training Quality and Outcome Measurement) survey.

    STILL NOT SURE? CALL US

    (65) 6337-7516 or 6338-8487, 9 am to 5 pm, Mondays to Fridays

    Registration Admin

    You can register online for any of HRM SKILLS Workshops using the Registration Form or send an email to info@hrmskills.sg or info@hrmskills.com

    The information we require for email registration is as follows:

    1. Course Title & Date
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    3. Organisation, Company Name or Self-Sponsored
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    Past Participants:

    Past Participants' Comments

    Past Participant Organisations

    • Asia Capital Reinsurance Group Pte Ltd

    • Edmund Optics Singapore Pte Ltd

    • National Trades Union Congress

    • Ren Ci Hospital

    • Singapore Institute of Technology

    • Workforce Singapore