This course looks at strategies you can use to ensure that your use of email is clear, effective, and successful in the workplace


Email is a widely used tool for business communications. The average office worker receives around 80 emails each day. This can cause tension, confusion, or other negative consequences for working professionals. So, how can you avoid your emails causing a negative impact? And how can you write emails that get the results you want?

This course looks at strategies you can use to ensure that your use of email is clear, effective, and successful.

Course Details:



• Give examples of the most common types of emails and how to write them.

• Identify their existing good and bad email habits.

• Adapt their usual writing style to the medium of email.

• Adjust their tone and formality for your reader and purpose.

• Write emails that get to the point – without the pointless waffle.

• Brush-up on their grammar and punctuation.

• Stop and plan their emails – putting the main message up front.

• Use attachments effectively.

• Take control of their inbox

• Use correct greetings and sign-offs

• Comply with their in-house policies (eg about confidential information)


I. Understanding the basic structure of an email

• Greeting.

• A compliment or pleasantry.

• The reason for your email.

• A call to action.

• A closing message.

• Signature.


II. Understanding the importance of tone, clarity and organization of information of an email

• Don't over-communicate by email.

• Make good use of subject lines.

• Keep messages clear and brief.

• Be Polite.

• Check your tone.

• Proofread.


III. Email Do’s and Don’ts - When You're the Sender

• Make sure that email is the right communication tool for the job.

• Get to the point right away.

• When asking a question, be sure to ask the question.

• Be clear about when you need a response.

• Provide context to frame your message.

• Don't forget the rules of grammar and punctuation.

• One message, one topic.

• Provide a summary when you forward an "FYI" email.


IV. Email Do’s and Don’ts - When You're the Recipient

• Don't make any assumptions about the sender's emotional state.

• Don't escalate a conflict by sending an emotionally charged response.

• Ask for clarification.

• Use your email software's built-in tools to help organize messages.

• Remember: You don't have to respond to every message right away.

Who should attend

• Executives, Managers

• Administrative Personnel

• Anyone who need to correspond through emails for work purposes


Kay Nalla has dedicated 18 years of her life training staff and colleagues on customer service, personal grooming and make-up and selling techniques while performing her managerial duties in the sales and marketing field. Her love and passion to interact with people propelled her to work in travel agencies, various hotels (F&B, room sales & banquet), The Singapore Changi Airport and well established spas like Clarins, Haach and Bonafides.

Kay’s responsibilities include managing all aspects from recruiting new staff, training them to their best potential, implementing effective promotions to accomplish the sales revenue for the outlet, managing customer’s needs and wants and also holding talks for the clients on various beneficial topics including body language, active listening skills and more. Her extensive experience and knowledge in the hospitality arena coupled with her genuine desire to share has made her a much sought after speaker.

Kay was invited to hold talks and conduct workshops for government bodies, country clubs, hospitals, banks, spas and other sectors including Singapore Police Force, Singapore Girl’s Home, Singapore Changi Prison, Panasonic, Rendezvous Hotel and more.

Kay is a MOE approved and certified ACTA trainer. She holds a Diploma in Travel and Ticketing (IATA/UFTAA), Diploma in Aesthetics (Beauty), NITEC in Face Care, LCCI in Marketing and possesses a Certificate for Personal Grooming. She was also awarded a Super host Certificate from The Singapore Tourism Board.

Noor Wahab has more than 15 years of working experience specializing in training areas such as Communication & Presentation Skills, Cross-Cultural Communications, Cultural Diversity and other corporate training programmes.

Her long list of accomplishments includes designing and delivering a mentor workshop for the SPT (Singapore Parallel Train) project for ExxonMobil, conducting a creativity & innovation workshop for the Singapore government, AVA (Agri-Food & Veterinary Authority of Singapore), and designing and delivering a coaching and mentoring program for KBC Advanced Technology.

Noor holds a Bachelor of Arts majoring in Psychology (USA) and a Bachelor of Mass Communications (USA). She is also a fully qualified and accredited administrator of the Myers Briggs Type Indicator.

Administrative Details:

Scheduled Date

• 12 June 2024  (19th Run)

• 20 September 2024  (20th Run)

• 3 December 2024  (21st Run)

Course Fee

• S$ 450

Duration / Venue

• 9.00 am - 5.30 pm

• Hotel seminar room


• SSG/Skills Future Reference TGS-2018500000.

• For Company Sponsored - Net Payable Fee After SSG Training Grant: S$436

• For Self-Sponsored - SkillsFuture Credit Can Be Used (Singaporeans aged 25 and above).

• UTAP Funding is available for NTUC Union Members ($250 or $500 for those aged 40 and above for courses attended between 1 July 2020 to 31 December 2025).


A Certificate of Attendance will be awarded at the end of the workshop.


• Coffee & tea with snacks during the morning and afternoon breaks

• Lunch will be provided


Please use this form to register for our HRM SKILLS Workshops.

    Name* (Contact Person)

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    2. Participant's Full Name

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    3. Participant's Full Name

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    * Please note that the participant’s particulars will be shared with SSG (SkillsFuture Singapore) for the post-training TRAQOM (Training Quality and Outcome Measurement) survey.

    Past Participants:

    Past Participants' Comments

    • "Trainer did well and is nice" - Teh Siew Geok, Zhenghe Logistics Pte Ltd

    • "Very interactive and fun!" - Saw Lee Hoon, Parkway Hospitals Singapore Pte Ltd

    • "Kay Nalla is very skilled and friendly! Really have fun with her!"

    • "Kay is excellent and fun loving. She is a good trainer with very good communication skills"

    • "The trainer is very good and well equipped with knowledge. Environment is very good too! Staff are excellent!" - Vincent Cheong, Singapore Post Ltd

    • "Training content is very useful and relevant. Trainer Kay is very effective and captured everyone’s attention." - Annie Choong, Mount Elizabeth Hospital

    • "Fantastic trainer! Very engaging!" - Amanda Yeo, MediaDonuts Pte Ltd

    • "Truly enjoyed the session and the right size of class. Very applicable to our working environment. Ms Kay relates very well, down to earth, excellent job"

    • "Kay is a great trainer who clearly knows what she needs to deliver and does not hesitate to share. Her facilitation skill is superb, allowing us to share our experiences of which we could learn from one another" - Audrey Teh

    • "Useful materials. Very good trainer; excellent in engaging participants. Enjoyed the course, did not feel doing the exercises was a drag. On the contrary, it was fun!"

    • "Trainer is very knowledgeable and helpful. I feel very relax and open to sharing in the class. It’s a no pressure & relax class although information are taught in a professional way." - Elva Zhuo, Trans World Radio

    • "Thank you Noor! I have enjoyed your class."

    • "Very good trainer, managed to interact with the participants."

    • "Short and easy to understand!" - Low Jee Chye David, Credit Counseling Singapore

    Past Participant Organisations

    • 888 Group Holding, Advantek Products (S) Pte Ltd, Air Energi Group Singapore Pte Ltd, APS Lifestyle Marketing Pte Ltd, Asian Womens Welfare Association, Aegis Building & Engineering Pte Ltd, Alstro Pte Ltd, AWWA Ltd, A*STAR Research Entities - Advanced Remanufacturing and Technology Centre, Advanced ENT Centre Pte Ltd, Aramco Asia Singapore Pte Ltd

    • Biomedical Sciences Institutes, Brunel International Southeast Asia, Building and Construction Authority

    • Cambridge Industrial Trust Management Limited, Central Provident Fund Board, Comat Training Services, Confucius Institute, NTU, Credit Counselling Singapore, DSTA, CapitaLand Limited, Cargolux Airlines International S.A, Cheng Xin Ship Management Pte Ltd, Clifford Chance Pte Ltd, Changi Airport Group (S) Pte Ltd, CCIC Singapore Pte Ltd

    • Darul Ghufran Mosque, DSO National Laboratories, DBS Bank Limited

    • Eric Management Services Pte Ltd

    • Faxolif Industries Pte Ltd

    • General Physics Asia Pte Ltd, Grand Copthorne Waterfront Hotel, Gleneagles Hospital

    • Herbalife International Singapore, Hydro Aluminium Asia Pte Ltd

    • Institute of Materials Research and Engineering (IMRE), INFICON Pte Ltd, Institute for Infocomm Research, Institute of Mental Health, Italmec Industries, Institute of Technical Education

    • JJ-Lapp Cable, Kitagawa Electronics (S), Kumon Asia & Oceania, Leica Geosystems Technologies

    • Louis Vuitton Singapore Pte Ltd

    • MCYS, MINDEF, Ministry of Law, Ministry of Transport, Ministry of Trade and Industry Singapore, (MTI), Masjid Al-Islah, Morgan Ceramics Asia Pte Ltd, MCL Logistics Asia Pte Ltd, Masjid Darul Makmur, MediaDonuts Pte Ltd, Medi-Rad Associates Ltd, Mount Elizabeth Hospital (Orchard), Mt Elizabeth Novena Hospital, Metalor Technologies Singapore Pte Ltd, Megaton Shipping Pte Ltd

    • National Council of Social Service, National Environment Agency, Nestle R&D Center, Ngai Chin Construction, NSK International (S), NTUC LearningHub, NMG Financial Services Consulting Pte Ltd, NatSteel Holdings Pte Ltd, NYK Group South Asia Pte Ltd, National Institute of Early Childhood Development

    • OEMServices Asia Pte Ltd, Odex Pte Ltd

    • Parliament of Singapore, Phillip Securities Pte Ltd, PUB, Parkway Hospitals Singapore Pte Ltd, Parkway Pantai Limited, Parkway East Hospital, Pepperl+Fuchs Asia Pte Ltd

    • Qualcomm CDMA Technology

    • Research Instruments Pte Ltd

    • Sembcorp Design and Construction Pte Ltd, Singapore Centre for Chinese Language, Singapore Children's Society, Singapore Component, Singapore Customs, MOF, Singapore Hobby Supplies, Singapore Prison Service, Sodexo Singapore, ST Logistics, Sud-Chemie South East Asia, Swissotel Merchant Court Singapore, Swiss Club, SICK Product Center Asia Pte Ltd, St Luke's ElderCare Ltd, Singapore Police Force – Police Intelligence Department, Shiseido Asia Pacific Pte Ltd, So Drama! Entertainment, Singapore Post Ltd, Singapore Management University, School of Computing and Information Systems, School Of The Arts, Singapore Association of the Visually Handicapped, Singapore Red Cross Society

    • Tai Chong Cheang Steamship Co (Singapore) Pte Ltd, Telefoca Asia, Tenet Insurance Company, Toyochem Ink, Trinity Christian Centre, Texel Asia Pte Limited, TWR Asia, Temasek Polytechnic, Tanglin Trust School Ltd, The American Club, TMS Alliances Pte Ltd, Toshin Development Singapore Pte Ltd

    • U Distribution Pte Ltd

    • Vinum Holdings Pte Ltd, Visionnaire Pte Ltd

    • Watkins Syndicate Singapore, Watson Wyatt, Wesley Methodist Church

    • Zhenghe Logistics Pte Ltd