Introduction

Dealing with difficult people, conflict and workplace stress negatively affect 55 per cent of working Singaporeans. This seminar gives you the tools to transform conflict into a springboard for positive change at work and beyond. Participants will learn basic concepts and skills to deal with conflict in healthy ways.

Outline

I. Communication Within Your Team

• Understanding Empathy

• The Art of Listening

• Enhancing Work Relations

• Benefits of Good Work Relation

• Improving Internal Customer Relations

• Team Bonding

• Facilitate Effective Team Work

• Valuing Diversity at the Interpersonal Level

II. Handling Difficult People in the Workplace

• Understanding Behaviours

• Know the Types of Difficult People

III. Conflict Management Techniques

• Advantages and Disadvantages of Resolving Conflicts

• Conflict Resolution Strategies

• Factors that affect the conflict modes

• Discrepancy Assertion