Introduction

Do you have difficulty communicating with people? Have you wondered why some people like you and some not? This seminar helps participants understand the impact their communication skills have on other people, and how improving these skills can make it easier for them to get along in the workplace.

Outline

I. Understanding Interpersonal Skills

• Understanding Human Behaviors Relations

• Profiles of Various Characteristics

• Handling Differences

II. Communicating with People

• The Communication Process

• Three Components of Effective Listening Skills

• Improving Listening

III. Conflict Management

• Understanding and Managing Conflict with People

• Conflict Resolution Strategies

• Handling Difficult People

IV. Understanding Behaviours

• 3 types of behaviors

• Learning to be Assertive

V. Facilitate Effective Team Work

• Valuing Diversity at the Interpersonal Level

• Enhancing Work Relations