This workshop is useful to anyone who needs to prepare meeting documents, record notes, and present minutes accurately and professionally


Many of us have been tasked to take minutes of meetings although we may not be a secretary or personal assistant. Any person who attends a meeting will be asked to take up this important task.

Accurate minutes of meetings are essential for any successful organisation. If you are the one who has to record the minutes of a meeting, you are probably well aware of how challenging this process can be.

During the meeting, you need to listen actively for important points to record. You must know the difference between the relevant and the irrelevant, plus differentiate between the nice-to-know and the need-to-know. This is particularly challenging when a discussion is lively and issues are highly contentious.

After the meeting, when you begin compiling your notes, you must first consider the type of minutes you are writing. Are they narrative or action minutes? What are the special considerations for each type? How do you avoid the common mistakes and pitfalls when you write them? On top of it all, you need to be sure that your language is clear and concise, and accurately portrays the issues discussed. This workshop is useful to anyone who needs to prepare meeting documents, record notes, and present minutes professionally.

Course Details:



• Appreciate the importance of a clear and structured agenda in taking the minutes in a meeting.

• Anticipate and manage typical challenges when setting up an agenda.

• Obtain background information so as to take better notes.

• Listen effectively to distinguish between relevant and irrelevant information.

• Understand how various sections of minutes can be labelled.

• Use language correctly to convey your meaning accurately and clearly.

• Learn how to use the reported speech correctly, as required in writing minutes.

• Write concise sentences and paragraphs so that minutes are easier to read.


I. Preparing the Agenda

• The importance of a Notice and Agenda to the smooth running of a meeting.

• How agenda items can help you take better notes.

• Overcoming common problems in setting up a clear and accurate agenda.


II. Taking Notes Effectively

• Preparing yourself for efficient note-taking.

• Working with the chairperson before and during meetings.

• Clarifying and confirming points professionally and confidently.

• How to actively listen for main points and actions.

• Differentiating between relevant and irrelevant details

• Distinguishing between the need-to-know and nice-to-know, and knowing what to record


III. Preparing Accurate Minutes

• Types of meetings, and different types of minutes you may need to prepare

• Accepted ways of labeling different sections of minutes

• The ideal time frame for compiling and distributing your minutes

• Using attachments appropriately and effectively


IV. The Right Way to Write Minutes

• Using language effectively to make your minutes clear and accurate

• Being specific and focused when presenting your points

• Making your minutes reader-friendly by using sentences and paragraphs effectively

• Portraying discussions accurately by using correct tenses

Who should attend

• Secretaries, Personal Assistants

•  Office Managers, Administrative Support Professionals

• Executives, and Managers


Kay Nalla has dedicated 18 years of her life training staffs and colleagues on customer service, personal grooming and make up and selling techniques while performing her managerial duties in the sales and marketing field. Her love and passion to interact with people propelled her to work in travel agencies, various hotels (F&B, room sales & banquet), The Singapore Changi Airport and well established spas like Clarins, Haach and Bonafides.

Kay’s responsibilities include managing all aspects from recruiting new staffs, training them to their best potential, implementing effective promotions to accomplish the sales revenue for the outlet, managing customer’s needs and wants and also holding talks for the clients on various beneficial topics including body language, active listening skills and more. Her extensive experience and knowledge in the hospitality arena coupled with her genuine desire to share has made her a much sought after speaker.

Kay was invited to hold talks and conduct workshops for government bodies, country clubs, hospitals, banks, spas and other sectors including Singapore Police Force, Singapore Girl’s Home, Singapore Changi Prison, Panasonic, Rendezvous Hotel and more.

Kay is a MOE approved and certified ACTA trainer. She holds a Diploma in Travel and Ticketing (IATA/UFTAA), Diploma in Aesthetics (Beauty), NITEC in Face Care, LCCI in Marketing and possesses a Certificate for Personal Grooming. She was also awarded a Super host Certificate from The Singapore Tourism Board.

Noor Wahab has more than 15 years of working experience specializing in training areas such as Communication & Presentation Skills, Cross-Cultural Communications, Cultural Diversity and other corporate training programmes.

Her long list of accomplishments includes designing and delivering a mentor workshop for the SPT (Singapore Parallel Train) project for ExxonMobil, conducting a creativity & innovation workshop for the Singapore government, AVA (Agri-Food & Veterinary Authority of Singapore), and designing and delivering a coaching and mentoring program for KBC Advanced Technology.

Noor holds a Bachelor of Arts majoring in Psychology (USA) and a Bachelor of Mass Communications (USA). She is also a fully qualified and accredited administrator of the Myers Briggs Type Indicator.

Administrative Details:

Scheduled Dates

• 25 June 2024  (20th Run) - Confirmed

• 26 September 2024  (21st Run)

Duration / Venue

• 9.00 am - 5.30 pm

• Sheraton Towers Singapore  (20th Run)


A Certificate of Attendance will be awarded at the end of the workshop.

Course Fee

• S$ 450


• SSG/Skills Future Reference TGS-2017500000.

• For Company Sponsored - Net Payable Fee After SSG Training Grant: S$436

• For Self-Sponsored - SkillsFuture Credit Can Be Used (Singaporeans aged 25 and above).

• UTAP Funding is available for NTUC Union Members ($250 or $500 for those aged 40 and above for courses attended between 1 July 2020 to 31 December 2025).


• Coffee & tea with snacks during the morning and afternoon breaks

• Lunch will be provided


Please use this form to register for our HRM SKILLS Workshops.

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    * Please note that the participant’s particulars will be shared with SSG (SkillsFuture Singapore) for the post-training TRAQOM (Training Quality and Outcome Measurement) survey.


    (65) 6337-7516 or 6338-8487, 9 am to 5 pm, Mondays to Fridays

    Past Participants:

    Past Participants' Comments

    • "Kay was very engaging and I loved how she conducted the class. She gave real life examples that we can adopt" - Yusrawati Binte Mohamad, Iyad Perdaus Ltd

    • "Trainer (Kay) was effective and engaging" - Anand Mark, The Association of Banks in Singapore

    • "Session is easy to follow and practical. Very enjoyable. Kay (Trainer) is warm, knowledgeable and generous" - Khatimatul Husna Binte Hamidon, Imad Perdaus

    • "Kay (Trainer) was very friendly and encouraging. Good job!"

    • "Ms Noor is a very good trainer. Information and knowledge shared are very useful!"

    • "Trainer is knowledgeable and engaging"

    • "​Thank you! This workshop really benefits me." - Ummu Barakah, Darul Makmur Mosque

    • "​Trainer Ms Noor is an asset in your company! Will join her in other courses​." - Ivy Wee Poh Yan, Nanyang Technological University​ (​NTU​)​

    • "I think it’s very useful in applying this knowledge in my job in future aspect because it taught me to gain confidence because I wish to have more skills development and upgrading myself."

    • "Splendid!" – Nancy Lim , UWCSEA

    • "Trainer was able to give many good real life examples and videos to stimulate thinking. Very entertaining and able to absorb info."

    Past Participant Organisations

    • Aviva Singapore, ABN AMRO Asia Pacific Pte Ltd, Accounting & Corporate Regulatory Authority, Alexandra Hospital, Allianz SE Reinsurance Branch Asia Pacific, Andrew Brown International Pte. Ltd, AWWA  Baxter Healthcare SA, Singapore Branch, Angsana Home@ Pelangi Village, A*STAR, Aegis Building & Engineering Pte Ltd, Anglican Cluster Support (Jurong East), Association of Muslim Professionals, ATR Eastern Support Pte Ltd, Azec Worldlink Management Services Pte Ltd, Agency for Integrated Care Pte Ltd, Assisi Hospice

    • Becton Dickinson & Company, Bible League Asia, Biomedical Sciences Institutes Business Centre, Broadway F&B Management Pte Ltd, Brocade Communications Singapore Pte Ltd, Building and Construction Authority, Boardroom Pte Ltd

    • Calm Oceans Pte Ltd, Central Narcotics Bureau, Changi Women's Prison, Citibank Singapore, Civil Service College, COSL Drilling Pan-Pacific Ltd, Courts Singapore, Club Rainbow, Centre for Fathering Ltd, Care Corner Singapore Ltd, CST Tax Advisors Pte Ltd, Changi Travel Services Pte Ltd, Crest Secondary School, Chinese Development Assistance Council, CapAllianz Holdings Limited, Chinese Swimming Club

    • Deutsche Telekom Asia Pte Ltd, Dorma Far East Pte Ltd, DrewCorp Services Pte Ltd, DTZ Debenham Tie Leung Property Management Services Pte Ltd, Drukair Corporation Limited (Royal Bhutan Airlines)

    • Energy Market Authority, Eng Leong Medallic Industries Pte Ltd, EM Learning Pte Ltd, Edmund Tie & Company (SEA) Pte Ltd, Engie Impact Pte Ltd

    • Family Leisure • General Insurance Association of Singapore,  Grundfos Singapore Pte Ltd, Geriatric Education And Research Institute Limited, FA Corporate Secretaries Pte Ltd

    • Haw Par Corporation Limited, Heatec JieTong Pte Ltd,  Herbalife International Singapore Pte Ltd,  Home Nursing Foundation,  Hope Church Singapore,  Huang & Co (S) Pte. Ltd.,  Hwa Chong Institution - High School,  Hwa Chong Institution Boarding School,  Hwa Chong Institution,  Hydro Aluminium Asia Pte Ltd, Heeton Management Pte Ltd, Hwa Chong International School, Housing & Development Board

    • iMOS Holdings Pte Ltd,  Indoguna Singapore Pte Ltd,  InfoComm Development Authority of Singapore,  Institute of Mental Health,  International Enterprise Singapore,  International Financial Services,  IPS Marketing Resources (S) Pte Ltd, Institute of Chemical and Engineering Sciences, ITE College East, Iyad Perdaus Ltd

    • Jurong Port Pte Ltd

    • Kalzip Asia Pte Ltd, KB Associates Pte Ltd, Keppel Offshore & Marine Technology Centre,  Koperatif UFUK Singapura Berhad, KPMG Asia Pacific, Khoo Teck Puat Hospital, Knight Frank Property & Facilities Management Pte Ltd

    • Learning Edvantage Pte Ltd, Lions Befrienders Service Association, Lubrizol Southeast Asia (Pte) Ltd

    • Majlis Ugama Islam Singapura,  MCYS,  Mercer (Singapore) Pte Ltd,  Ministry of Home Affairs,  Ministry of Information Communications and the Arts,  Ministry of National Development, MSIG Holdings (Asia) Pte Ltd, Masjid Darul Makmur, Masjid Yusof Ishak, MINDEF, Muslim Converts' Association of Singapore

    • National Environment Agency,  National Heritage Board,  National Institute of Education, National Library Board,  National Neuroscience Institute,  National Parks Board,  National University Hospital,  National University Hospital The Cancer Institute,  Ngee Ann Polytechnic,  NTUC Club,  NTUC Income,  NTUC LearningHub,  NUS Society, National Skin Centre (S) Pte Ltd, NCS Pte Ltd, New Creation Church, National Healthcare Group Pharmacy

    • OCBC Securities Private Limited,  Office of Estate and Development NUS, Oakwood Premier OUE Singapore

    • PepsiCo International Limited,  Petroliam Nasional Berhad,  Phillip Securities,  Police Training Command, Phoenix Solar Pte Ltd, Propnex Property Management Consultants Pte Ltd, People Advantage Pte Ltd, PAP Community Foundation (PCF), Perdaus, Pelita c/o Masjid Al-Istiqamah

    • Quann Asia Pacific Pte Ltd

    • Republic Polytechnic,  RiverLife Church,  Rolls-Royce,  RTRC Asia Pte Ltd, Rich Data Corporation Solutions Pte Ltd, Royal Brunei Airlines Sdn Bhd

    • SC Global (Singapore) Pte Ltd,  Schlegel Elektrokontakt Co (FE) Pte Ltd,  Senoko Power Pte. Ltd.,  Sentosa Beach Resort,  SG Private Banking,  Shell Chemicals Seraya Pte Ltd,  Singapore American School,  Singapore Children's Society,  Singapore Chinese Chamber of Commerce & Industry (SCCCI),  Singapore Computer Systems Ltd,  Singapore Corporation of Rehabilitative Enterprises, Singapore Eye Research Institute,  Singapore General Hospital,  Singapore Management Univeristy,  Singapore Medical Council,  Singapore Police Force Manpower Dept, Singapore Prison Service,  Singapore Technolologies Telemedia,  Singapore Telecommunications Limited,  Singapore Workforce Development Agency,  SingHealth,  Sony Ericsson Mobile Comms Intl' AB,  ST Electronics (Info-Software Systems) Pte Ltd,  STT Communications Ltd,  SunGard, Systems Singapore Pte Ltd,  Swiss School Association, Singapore Polytechnic, Safran Electronics & Defense Services Asia Pte Ltd, Samwoh Corporation Pte Ltd, Singapore Discovery Centre, Singapore Technologies Electronics Limited, Singapore Chemical Industry Council Limited, SPD, Stolt-Nielsen Singapore Pte Ltd, SCAPE Co., Ltd., Singapore University of Technology and Design, SG Enable Ltd, Singapore Heart Foundation, SEAMEO Regional Language Centre, ST Engineering IHQ Pte Ltd, StorHub Management Pte Ltd, Singapore Red Cross Society

    • Tanglin Trust School, Teambuild Construction Pte Ltd,  Tenet Insurance Company Ltd,  The Furniture Mall,  The Gallery Hotel,  The Polyolefin Co (S) Pte Ltd,  The Tanglin Club,  Traffic Police Department, Tri-Net Logistics (Asia) Pte Ltd,  T-Systems Singapore,  TÜV SÜD PSB, The Diocese of Singapore, Thye Hua Kwan Moral Charities, Telekomunikasi Indonesia International Pte Ltd, The Association of Banks in Singapore, Thomson Medical Pte Ltd, Tan Tock Seng Hospital Pte Ltd, The American Club

    • Unimatec Singapore Pte. Ltd.,  UOB Life Assurance,  Urban Redevelopment Authority,  UWCSEA, UEMS Solutions Pte Ltd

    • VITAL.Org

    • Walton International Group (S) Pte Ltd,  Watkins Syndicate Singapore Pte Ltd,  Wilhelmsen Premier Marine Fuels Pte. Ltd, Wesley Methodist Church

    • Yayasan Mendaki, Yinson Production Pte Ltd, Yinson Production Offshore Pte Ltd

    • Zimmer Pte Ltd