"Trainer was able to give many good real life examples and videos to stimulate thinking."

December 2020

Active Listening Skills Workshop

4 December 2020 - 1st Run - Confirmed

This one day workshop will focus on developing your skills and techniques in listening that will offer your employees greater clarity and empathy. You will learn how each skill set will enable you as a manager to be more effective and impactful to lead your team!

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Performance and Career Coaching Conversations

9 December 2020 - 1st Run

The body doesn't know how to lie. The more you appear to be in charge, the more people approve of you. By creating habits of positive body language you can control how others perceive and respond to you. While we have some positive and practical practices in behaviours and engagement, it is critical to understand the preferences of our guests to build a relationship beyond mere formalities to ensure success.

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Art of Body Language Workshop

16 December 2020 - 5th Run

The body doesn't know how to lie. The more you appear to be in charge, the more people approve of you. By creating habits of positive body language you can control how others perceive and respond to you. While we have some positive and practical practices in behaviours and engagement, it is critical to understand the preferences of our guests to build a relationship beyond mere formalities to ensure success.

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January 2021

Essential Supervisory Skills Workshop

5 January 2021 - 4th Run

This course provides you with strong leadership skills, like delegating tasks to others, leading teams, communicating effectively, giving feedback, problem solving and decision making and much more. You would have greater confidence in managing and motivating teams that achieve organizational goals and are engaged at work.

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PDPA Workshop (English)

5 January 2021 - 6th Run

The PDPA (Personal Data Protection Act) is a data protection law comprises of various rules governing the collection, usage, disclosure and protection of personal data. It recognises the rights of an individual to protect their personal data from misuse, including rights to access and correction of personal data. Hence it is important that organisation demonstrate compliance by ensuring data protection policies and staff training are in place.

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Problem Solving and Decision Making Workshop

12 January 2021 - 1st Run

This one day program allows participants to learn the fundamentals of problem solving skills, which include defining the root problem, analyzing the problem, selecting and developing a solution as well as evaluating the implemented solution.

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Essential Managerial Skills Workshop

14 January 2021 - 1st Run

This one-day workshop will focus on the few essential skills a manager needs. You'll learn how each of these skill sets impacts a manager's ability to effectively lead his or her employees.

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Effective Telephone Skills

14 January 2021 - 5th Run

How would you like to sound confident and enhance the effectiveness of telephone call handling? You can with proper planning, execution and follow up. Skills like active listening, effective note taking, rapport building, questioning techniques would enable you to be a professional.

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Effective Email Writing Workshop

15 January 2021 - 7th Run 

Email is a widely used tool for business communications. The average office worker receives around 80 emails each day. This can cause tension, confusion, or other negative consequences for working professionals. So, how can you avoid your emails causing such a negative impact? And how can you write emails that get the results you want?

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Effective Time Management Workshop

27 January 2021 - 5th Run

A supervisor or manager needs to effectively manage a wide variety of tasks and people. Hence, it is essential to learn how to delegate tasks and projects to the staff effectively. This workshop will teach you how to achieve a balanced lifestyle through effective time management.

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Corporate Dressing & Personal Grooming for Success

27 January 2021 - 3rd Run

Personal grooming is not only a corporate requirement but also play a vital role in your personal and professional life. During this one day workshop, participants will learn how to improve their professional appearance at workplace and to create a positive and lasting impression.

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February 2021

Effective Facilitation Skills Workshop

5 February 2021 - 1st Run

This workshop will equip you with a good understanding of facilitation competencies, techniques and processes to facilitate with confidence, and plenty of practice sessions to develop effective facilitation skills.

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Dealing With Customer Complaints Workshop

9 February 2021 - 5th Run

Most organizations receive complaints via telephone, email or letter and you need to respond to them. In order to be your organization’s customer service ambassador, you need to stay motivated and to be confident that you are dealing with customers as effectively and positively as possible. This one day course to build confidence in your ability to turn an angry complainer into a satisfied and loyal customer.

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Enterprise Risk Management

17 February 2021 - 3rd Run

At the end of the course, participants will learn how to put ERM principles into practice. From an enterprise perspective, it is not just focusing on the downside of the risk, but weighing the probable rewards Vs cost or penalties as a business is to create and keep customers.

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Transformational Leadership Workshop

18 February 2021 - 1st Run

In today’s high-speed and complex business environment, leaders continuously face the challenge of meeting high expectations and adapting to change. Transformational leadership is the preferred management style that has been proven to transform entire teams to a higher level of practice.

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Effective Conflict Management Workshop

23 February 2021 - 2nd Run

Conflict is part of life. It happens when goals, values, needs and wants of two or more people are different and in opposition. Sometimes, conflict can be resolved amicably and professionally but more often, conflicts lead to finger pointing, fault finding, anxiety, anger, bitterness and frustration.

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March 2021

Handling Difficult Customers Workshop

10 March 2021 - 8th Run

This one-day workshop will equip participants with the skills to understand challenging customer behaviors and deal with them effectively.

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Want to customise a workshop? Contact us

"Very good, will be useful."