Corporate training and initiatives designed to improve the skills, knowledge, and abilities of all employees in organisations

April 2024

Effective Telephone Skills

12 April 2024 - 5th Run - Confirmed

Effective telephone etiquette involves listening with all senses. It is about making a conscious effort to hear and understand what people are saying.  It can prevent conflicts by making sure communication is clear and understood. The speaker has to trust you and feel your genuinity, warmth and care through the phone call he has with you.

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Customer Service for Front Office

17 April 2023 - New!

This one-day workshop will focus on the necessary skills and tools for the front desk/office staff as well as providing excellent customer service. You will also learn how to stay calm when handling challenging situations when it arises at times.

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Effective Budgeting and Forecasting Workshop

26 April 2024 - 1st Run - Confirmed

Creating an effective budget can be a daunting task. It is more than crunching a bunch of numbers and presenting them to management for approval. This one day workshop provides insights into business planning and forecasting necessary for effective financial planning and budgeting.

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May 2024

Art of Body Language Workshop

3 May 2024 - 7th Run

This workshop helps participants be aware of non-verbal cues and signals for effective communication with others.

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Effective Conflict Management Workshop

9 May 2024 - 7th Run

Conflict is part of life. It happens when the goals, values, needs, and wants of two or more people are different and in opposition. Sometimes, conflict can be resolved amicably and professionally but more often, conflicts lead to finger-pointing, fault finding, anxiety, anger, bitterness, and frustration. Effective conflict management should be practiced as soon as a problem occurs and not wait to be settled tomorrow and we’ll show you how!

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Effective Facilitation Skills Workshop

21 May 2024 - 3rd Run 

The value of effective facilitation skills is in uplifting the skills set of managers in leading planning sessions, conducting and organising meetings for both internal and external stakeholders. This workshop will equip you with facilitation capabilities, particularly in applying tools, techniques and processes to facilitate impact and attain positive results.

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June 2024

Mindfulness at Workplace

4 June 2024 - New!

This one-day workshop will share with you on the importance of self-care, and there will be tools and necessary skills imparted so that you could practice in your office and at home. The benefit is that you will be able to focus more at work, feel relief, relax and appreciate more in life.

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Effective Email Writing Workshop

12 June 2024 - 19th Run 

Email is a widely used tool for business communications. The average office worker receives around 80 emails each day. This can cause tension, confusion, or other negative consequences for working professionals. So, how can you avoid your emails causing such a negative impact? And how can you write emails that get the results you want?

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EQ for Leaders

12 June 2024 - New!

Developing EQ is a valuable goal for leaders as it can lead to improved leadership performance, better team dynamics, and ultimately greater organizational success. Leadership development programs often include components that focus on enhancing emotional intelligence skills to help leaders become more effective in their roles.

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Effective Minutes Writing Workshop

25 June 2024 - 20th Run - Confirmed

Many of us have been tasked to take minutes of meetings although we may not be a secretary or personal assistant. Any person who attends a meeting will be asked to take up this important task. Accurate minutes of meetings are essential for any successful organisation. If you are the one who has to record the minutes of a meeting, you are probably well aware of how challenging this process can be.

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Dealing With Customer Complaints

28 June 2024 - 6th Run 

Dealing with complaints effectively can build a good relationship with your customers, save money by avoiding their escalation, and earn repeat business. Most organizations receive complaints via telephone, email or letter and you need to respond to them. Join us for this one day course to build confidence in your ability to turn an angry complainer into a satisfied and loyal customer.

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July 2024

Effective Workplace Communication

5 July 2024 - New! 

This is a one-day workshop that will equip you with the tools and strategies to develop trust, strengthen relationships and fostering resilience.

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Effective Negotiation Skills

9 July 2024 - 4th Run

This highly effective one day workshop introduces you to a systematic approach by using the skills needed for effective negotiation. It will turn your creative strengths into negotiation skills. You will feel more confident and comfortable in a negotiation.

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Effective Budgeting and Forecasting Workshop

10 July 2024 - 2nd Run 

Creating an effective budget can be a daunting task. It is more than crunching a bunch of numbers and presenting them to management for approval. This one day workshop provides insights into business planning and forecasting necessary for effective financial planning and budgeting.

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Handling Difficult People Workshop

11 July 2024 - 4th Run

This one day workshop is designed to equip participants with the skills necessary to manage difficult people and help them identify positive strategies for dealing with them. Participants will learn to avoid conflicts through healthy confrontation and formulate actions to build stronger and better workplace relationships.

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Professional Image & Business Etiquette for Success

16 July 2024 - 6th Run

In this complex world filled with adversity, we are constantly being judged and scrutinized the minute we walk out of the door. They judge you by the way you dress, walk and project yourself. Dressing for success has become a very important aspect of one’s life now. You can secure or lose a deal, receive admiration and respect from your peers, subordinates and clients all through your grooming sense.

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August 2024

Enhanced PDPA Workshop

28 August 2024 - 9th Run 

As respective stakeholders often handle and come across customers, visitors and employees personal data, it is critical they understand how the PDPA can affect their work and policies. Thus, it is important to review and re-evaluate existing policies and processes to align with the Act. Though it is essential to utilise these personal data for specific purpose/s, other obligations such as protection and retention must be adhered to. Any breach of the PDPA provision will attract both criminal and or civil action taken against the organisation and or individual.

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Effective Time Management

30 August 2024 - 12th Run

A supervisor or manager needs to effectively manage a wide variety of tasks and people. Hence, it is essential to learn how to delegate tasks and projects to the staff effectively. In addition, it is of utmost importance to learn how to decline certain requests as well. This workshop will teach you how to achieve a balanced lifestyle through effective time management.

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September 2024

Effective Budgeting and Forecasting Workshop

13 September 2024 - 3rd Run 

Creating an effective budget can be a daunting task. It is more than crunching a bunch of numbers and presenting them to management for approval. This one day workshop provides insights into business planning and forecasting necessary for effective financial planning and budgeting.

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Effective Leadership Skills Workshop

17 & 18 September 2024 - New!

At its core, leadership is about influence, inspiration, and unwavering commitment. The two-day course aims to builds a solid groundwork for learners in becoming an exceptional leader who can steer teams to success, foster innovation, and create an inclusive, empowering culture.

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Essential Supervisory Skills Workshop

19 September 2024 - 10th Run

This course provides you with strong leadership skills, like delegating tasks to others, leading teams, communicating effectively, giving feedback, problem solving and decision making and much more. You would have greater confidence in managing and motivating teams that achieve organizational goals and are engaged at work.

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Effective Email Writing Workshop

20 September 2024 - 20th Run 

Email is a widely used tool for business communications. The average office worker receives around 80 emails each day. This can cause tension, confusion, or other negative consequences for working professionals. So, how can you avoid your emails causing such a negative impact? And how can you write emails that get the results you want?

Find out more

Effective Minutes Writing Workshop

26 September 2024 - 21st Run

Many of us have been tasked to take minutes of meetings although we may not be a secretary or personal assistant. Any person who attends a meeting will be asked to take up this important task. Accurate minutes of meetings are essential for any successful organisation. If you are the one who has to record the minutes of a meeting, you are probably well aware of how challenging this process can be.

Find out more

November 2024

Effective Budgeting and Forecasting Workshop

7 November 2024 - 4th Run 

Creating an effective budget can be a daunting task. It is more than crunching a bunch of numbers and presenting them to management for approval. This one day workshop provides insights into business planning and forecasting necessary for effective financial planning and budgeting.

Find out more

December 2024

Effective Email Writing Workshop

3 December 2024 - 21st Run 

Email is a widely used tool for business communications. The average office worker receives around 80 emails each day. This can cause tension, confusion, or other negative consequences for working professionals. So, how can you avoid your emails causing such a negative impact? And how can you write emails that get the results you want?

Find out more