Cost-effective, value-added sales, communication, leadership, PDPA & finance workshops for all employees of an organisation
Dealing With Customer Complaints Workshop
15 December 2021 - 6th Run
Most organizations receive complaints via telephone, email or letter and you need to respond to them. In order to be your organization’s customer service ambassador, you need to stay motivated and to be confident that you are dealing with customers as effectively and positively as possible. This one day course to build confidence in your ability to turn an angry complainer into a satisfied and loyal customer.
Enhanced PDPA Workshop
21 December 2021 - 9th Run
The PDPA (Personal Data Protection Act) is a data protection law comprises of various rules governing the collection, usage, disclosure and protection of personal data. It recognises the rights of an individual to protect their personal data from misuse, including rights to access and correction of personal data. Hence it is important that organisation demonstrate compliance by ensuring data protection policies and staff training are in place.
Corporate Dressing & Personal Grooming for Success
5 January 2022 - 3rd Run
Personal grooming is not only a corporate requirement but also play a vital role in your personal and professional life. During this one day workshop, participants will learn how to improve their professional appearance at workplace and to create a positive and lasting impression.
Enterprise Risk Management Workshop
11 January 2022 - 3rd Run
In this workshop, participants will learn how to put ERM principles into practice. From an enterprise perspective, it is not just focusing on the downside of the risk, but weighing the probable rewards Vs cost or penalties as a business is to create and keep customers.
Effective Conflict Management Workshop
14 January 2022 - 3rd Run
Conflict is part of life. It happens when the goals, values, needs, and wants of two or more people are different and in opposition. Sometimes, conflict can be resolved amicably and professionally but more often, conflicts lead to finger-pointing, fault finding, anxiety, anger, bitterness, and frustration. Effective conflict management should be practiced as soon as a problem occurs and not wait to be settled tomorrow and we’ll show you how!
Effective Facilitation Skills Workshop
19 January 2022 - 2nd Run
This workshop will equip you with facilitation capabilities, particularly in applying tools, techniques and processes to facilitate impact and attain positive results.
Effective Negotiation Skills Workshop
20 January 2022 - 2nd Run
This highly effective one day workshop introduces you to a systematic approach by using the skills needed for effective negotiation. It will turn your creative strengths into negotiation skills. You will feel more confident and comfortable in a negotiation.
Essential Supervisory Skills Workshop
10 February 2022 - 5th Run
This course provides you with strong leadership skills, like delegating tasks, leading teams, communicating effectively, giving feedback, problem-solving and decision making. You would have greater confidence in managing and motivating teams that achieve organizational goals and are engaged at work.
Effective Email Writing Workshop
15 February 2022 - 9th Run
Email is a widely used tool for business communications. The average office worker receives around 80 emails each day. This can cause tension, confusion, or other negative consequences for working professionals. So, how can you avoid your emails causing such a negative impact? And how can you write emails that get the results you want?
Effective Minutes Writing Workshop
24 February 2022 - 12th Run
Many of us have been tasked to take minutes of meetings although we may not be a secretary or personal assistant. Any person who attends a meeting will be asked to take up this important task. Accurate minutes of meetings are essential for any successful organisation. If you are the one who has to record the minutes of a meeting, you are probably well aware of how challenging this process can be.
Effective Time Management
8 March 2022 - 5th Run
A supervisor or manager needs to effectively manage a wide variety of tasks and people. Hence, it is essential to learn how to delegate tasks and projects to the staff effectively. In addition, it is of utmost importance to learn how to decline certain requests as well. This workshop will teach you how to achieve a balanced lifestyle through effective time management.