In today’s high-speed and complex business environment, leaders continuously face the challenge of meeting high expectations and adapting to change. Transformational leadership is the preferred management style that has been proven to transform entire teams to a higher level of practice.

Transformational leaders are both inspirational and motivational. They motivate employees to take ownership of their roles and perform beyond expectations. Instead of assigning tasks from the top, transformational leadership teaches people how to think rather than just do what they are told. These leaders also excel at conflict resolution and they lead by example.


(Face-to-face training with safe distancing and precautionary measures undertaken at our hotel venues which are certified SG Clean. We will continue to adopt a small class size for all our courses)

Course Details:



•  What is transformational leadership?

• Transformational Leadership and other leadership styles.

• The most important aspect of transformational leadership.

• What are the characteristics of a Transformational Leader?

• How Transformational Leadership Benefits an Organization.

• The Pros and Cons of Transformational Leadership.

• Tools and methods to engage, motivate and influence employees.

At the end of the training, participants will be able to mobilize people into groups to get work done, raising the well-being, morale and motivation level of a group through excellent rapport.

Who should attend

• Managers / Leaders at all levels who are interested in being effective in delivering results, commitment and growth.



• PowerPoint Presentation
• Video Presentation
• Psychometric Assessment on Leadership Type
• Activities with Open Discussion & Sharing Sessions
• Role Play


Supplied Materials

• Presentation Notes
• Psychometric Assessment Worksheets
• Role Play Activity Questionnaires


I. Activity: Ice-Breaker Activity

• Make statements of what makes a good leader.

• Complete a psychometric test on “What kind of leadership style are you?” and share and discuss your style with another participant. Give example(s) of how your style have helped you succeed and/or brought you challenges.


II. Video-Presentation: “7 Bad-Habits of Highly Ineffective Managers”

III. Lecture: Defining Transformational Leadership

• Difference between Transformational Leadership and other leadership styles.

• What is the concepts of Transformational Leadership?

• What are the characteristics of a Transformational Leader?


IV. The most important aspects of transformational leadership

• Explain what is:

  • Inspirational motivation
  • Intellectual stimulation
  • Individualized consideration
  • Idealized influence


V. Activity: Mock Interview

• Find out about others’ leadership style

• Sharing experience:

  • focus on the challenges and setbacks of being a leader; and
  • share stories and/or examples of those who have performed one or more aspects of transformational leadership

VI. How Transformational Leadership Benefits an Organization
• Create a climate where employees have a greater commitment to their organizations and higher levels of morale, job satisfaction, and work performance.

• How transformational leadership and evidence-based practice can create a work environment that promotes quality output and safety.

• How this leadership style is also associated with employee retention.

• How transformational leadership influences the structure of the organization and motivates current employees to buy into the new direction.

• The pros and cons of Transformational Leadership


VII. Activity: Building Trust – As a leader, how do you rate your reactions to the following scenarios?

• Asking for help from a peer

• Expressing a difference of opinion from majority

• Providing negative feedback to an employee

• Admitting an error

• Facing a very domineering and aggressive boss

• Handling an emotional team of employees


VIII. Tools & methods to engage, motivate and influence employees

• Step 1: Create an Inspiring Vision

• Step 2: Motivate People to Buy Into and Deliver the Vision

• Step 3: Manage Delivery of the Vision

• Step 4: Build Ever-Stronger, Trust-Based Relationships with Your People

• Step 5: Summary of Key Points


IX. Activity: Role Play – Experience Sharing

• Divide the participants into 4 groups.

• One volunteer from Group (1) plays the role of an employee who routinely misses deadlines but give many excuses.

• 3 volunteers from Group (2) to (4) to act as managers with different types of leadership, such as autocratic, laissez-faire and participative.

• All 4 groups are given 15 minutes to discuss and prepare their volunteers’ roles.

• All 4 volunteers to act out the role play. The 3 volunteered managers each have a chance to talk to the first volunteer to address the problem using your allocated style. (10 minutes for each manager)

• Other participants vote which on the most convincing portrayal of the leadership style.

• After all three scenarios, participants are to share what worked well, what failed and what might improve performance.


Michael Giam is an international business professional with decades of senior management experience working in highly complex and cross-cultural business environments. Michael’s international breadth of experience spans both in public institutions and private corporations focusing mainly on business fundamentals and human capital to establish clear and achievable strategic business goals.

From a Senior HR Business Partner to Senior Vice President, Michael has worked for several MNCs including CWT Distribution Limited (Singapore), International Data Corporation (USA), the Millennium & Copthorne International Hotels Group (Singapore), Marriott International (in China) and Melco China Resorts (Holding) Limited (Macau). In his tenure at CWT, Michael was appointed by the CEO as the Management Representative to lead in corporate culture development and change. He has developed, implemented and coached several action programs that were necessary in the development of a learning culture within the organization and beyond. In 2003, Michael was selected by the industry to become one of the Executive Committee Members representing the Singapore hospitality industry to provide value-added initiatives and plans to the local government in enhancing the skills and value of the local workforce. He is active in helping the community, especially those unemployed and in poverty to reskill them and bring them back to the workforce.

In recent years Michael worked in China for Marriott to open new properties and some of its flagship hotels. Michael also worked for the Society of Petroleum Engineers in Malaysia as their Asia Pacific Director of Operations responsible for organizing and managing industry-related MICE activities. In his tenure, he has also developed good relationship with key stakeholders and decision makers in many national oil companies and international oil and gas corporations. Michael also worked as an independent consultant handling several pre-opening and restructuring projects. This include assisting the GM in opening the first Wyndham flagship hotel in Singapore; worked as an interim General Manager to open an exclusive club for arts & culture professionals in Guangzhou; developed and implement a comprehensive strategic Customer Service Excellence Program for United Overseas Bank in China as well as providing professional HR service & consultation to the new rebranded Hotel Jen in Singapore.

Michael has always been interested to develop the next generation of talents and leaders. Since 1995, Michael has served as an adjunct faculty for several local and foreign universities as well as some adult learning institutions on topics including Human Resource Management, Coaching & Counselling, Business Contract & Maritime Law, Organizational Behavior, Customer Service Training and many others.

Michael received his MBA from an Australian University and holds an Advanced Certificate in Training and Assessment (Facilitated Learning). He is a registered Practicing Management Consultant (PMC), a recognized SkillsFuture Mentor for SMEs in Singapore and also a Certified Senior Professional with IHRP Singapore.


Administrative Details:

Scheduled Dates

• Date to be advised  (1st Run)


• S$ 450 per participant

• S$ 400 per participant for 2 or more participants from the same organisation

Duration / Venue

• 9 am - 5 pm

• Hotel seminar room


• Coffee & tea with snacks during the morning and afternoon breaks

• Lunch will be provided


A Certificate of Attendance will be awarded at the end of the workshop.


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