This workshop addresses the core skills of what makes relating with people at work rewarding and positive.

Introduction

People leave organizations – often not because of work, tasks or job responsibilities but due to relationship issues with coworkers, superiors, or even subordinates. As most of us spend lots of time at work – sometimes even more than with our family, relationships with people at work can be strong retention or 'push' factor.

Anyone who is equipped with improved interpersonal and communication skills can certainly be more confident and able to implement work, team, and personal goals regardless of what their roles are.

This workshop addresses the core skills of what makes relating with people at work a rewarding and positive experience rather than a hindrance. The emphasis of the workshop is on sustainable and practical skills in real work situations, not merely theoretical concepts.

"The most important single ingredient in the formula of success is knowing how to get along with people." -Theodore Roosevelt

 

(Face-to-face training with safe distancing and precautionary measures undertaken at our hotel venues which are certified SG Clean. We will continue to adopt a small class size for all our courses)

Course Details:

 

Objectives

• 4 aspects that influence a person’s personality – what make me? What make them?

 

• Why do they behave the way they do? Why do I behave the way I do? (Basic Concepts in Transactional Analysis (TA*)

 

• Keys to relate with anyone = Skills in:

- Active Listening – Visual (Body Language), Vocal (Tone, Pitch, Intonation), Verbal (Words, Content).

- Breaking down defensive communication.

- Giving and receiving constructive feedback.

- Tips on respect in cultural diversity.

 

• Mastering emotions that sabotage communication.

- What emotions can overwhelm communications

- How do I turn them around into productive responses that build bridges, not tear them?

 

• Personal Action Plan for sustainable and productive interpersonal communication

 

*Transactional Analysis (TA) is a field of psychology which gives insight to the behaviour of people and the factors which influence these behaviours.

Outline

• Aspects that make a person who he/she is.

• Why do people communicate the way they do? (Basic Concepts in Transactional Analysis (TA*).

• Keys to relate – Core Communication Skills.

- 3 Vs of communication (Visual, Vocal, Verbal)
- Break defensive communication
- Give and receive constructive feedback
- Cultural Diversity

• Emotions that sabotage communications.

• Personal Action Plan for sustainable and productive interpersonal communication.

 

Who should attend

• Managers Officers, Team Leaders, Supervisors, Administrators, Customer Service Officers/personnel.

• Anyone from any levels or industries who work with people internally and/or externally.

Trainer

Kay Nalla has dedicated 18 years of her life training staffs and colleagues on customer service, personal grooming and make up and selling techniques while performing her managerial duties in the sales and marketing field. Her love and passion to interact with people propelled her to work in travel agencies, various hotels (F&B, room sales & banquet), The Singapore Changi Airport and well established spas like Clarins, Haach and Bonafides.

Kay’s responsibilities include managing all aspects from recruiting new staffs, training them to their best potential, implementing effective promotions to accomplish the sales revenue for the outlet, managing customer’s needs and wants and also holding talks for the clients on various beneficial topics including body language, active listening skills and more. Her extensive experience and knowledge in the hospitality arena coupled with her genuine desire to share has made her a much sought after speaker.

Kay was invited to hold talks and conduct workshops for government bodies, country clubs, hospitals, banks, spas and other sectors including Singapore Police Force, Singapore Girl’s Home, Singapore Changi Prison, Panasonic, Rendezvous Hotel and more.

Kay is a MOE approved and certified ACTA trainer. She holds a Diploma in Travel and Ticketing (IATA/UFTAA), Diploma in Aesthetics (Beauty), NITEC in Face Care, LCCI in Marketing and possesses a Certificate for Personal Grooming. She was also awarded a Super host Certificate from The Singapore Tourism Board.


Noor_WahabNoor Wahab has more than 15 years of working experience specializing in training areas such as Communication & Presentation Skills, Cross-Cultural Communications, Cultural Diversity and other corporate training programmes.

Her long list of accomplishments include designing and delivering a mentor workshop for the SPT (Singapore Parallel Train) project for ExxonMobil, conducting a creativity & innovation workshop for the Singapore government, AVA (Agri-Food & Veterinary Authority of Singapore), and designing and delivering a coaching and mentoring program for KBC Advanced Technology.

Noor holds a Bachelor of Arts majoring in Psychology (USA) and a Bachelor of Mass Communications (USA). She is also a fully qualified and accredited administrator of the Myers Briggs Type Indicator.

Administrative Details:

Scheduled Dates

• 14 September 2021  (3rd Run)

Cost

• S$ 450 per participant

• S$ 400 per participant for 2 or more participants from the same organisation

Duration / Venue

• 9 am - 5 pm

• Hotel seminar room

Refreshments

• Coffee & tea with snacks during the morning and afternoon breaks

• Lunch will be provided

Certification

A Certificate of Attendance will be awarded at the end of the workshop.

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    You can register online for any of HRM SKILLS Workshops using the Registration Form or send an email to info@hrmskills.sg or info@hrmskills.com

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    Past Participants:

    Past Participants' Comments

    Past Participant Organisations

    • Ascendas Services

    • Biomedical Sciences Institutes

    • Central Provident Fund Board, Coilcraft Singapore

    • Gardens by the Bay, Geodis Wilson Singapore 

    • Inecom

    • Nikko Chemicals Singapore

    • Singapore Police Force, Singapura Finance, Snap-on Tools Singapore

    • WLD Asset Management